FILAX GAMING

PRIVACY POLICY

Transparency about how we handle your data.

Last Updated: February 26, 2026

1. Information We Collect

We collect personal information necessary to operate and secure our gaming platform. This information is collected only when you voluntarily register or interact with our services.

  • Name or username
  • Email address
  • Phone number (including country code)
  • IP address (used for security and consent verification)

2. Purpose of Data Collection

Your information is used strictly for the following purposes:

  • Creating and managing your user account
  • Providing access to gaming features, matches, and tournaments
  • Responding to customer support requests
  • Sending transactional and promotional notifications via email or WhatsApp (only with your explicit consent)
  • Maintaining platform security and preventing misuse

3. WhatsApp Business Platform Usage

We use the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. WhatsApp messages are sent only after explicit user opt-in.

WhatsApp communications may include:

  • Account security or verification alerts
  • Match confirmations and tournament start notifications
  • Replies to customer support inquiries initiated by you
  • Promotional offers, specialized discounts, and news (Marketing)

Consent is collected via an unchecked checkbox during registration and is recorded with a timestamp and IP address. You may withdraw consent at any time from your account settings.

4. Data Sharing

We do not sell, rent, or trade your personal information. Data is shared only with trusted service providers when strictly necessary to operate the platform, including Meta Platforms, Inc. for WhatsApp message delivery.

5. Data Retention & Message Content

Personal data is retained only for as long as required to provide our services or comply with legal obligations. We do not store the content of WhatsApp messages beyond minimal delivery and consent logs required for compliance.

6. Your Rights & Data Deletion

You have the right to access, correct, or request deletion of your personal data. To request complete data deletion, please visit our Data Deletion Request page or contact us using the details below.

7. Contact Information

If you have questions about this Privacy Policy or your personal data, you may contact us at:

Email: support@filaxstore.com

Business Address: No. 58/1, Wadugehena, Waharakgoda, Beliatte